Einstein Service Agent

Einstein Service Agent is Salesforce's inaugural fully self-sufficient AI agent aimed at transforming customer service by addressing a wide spectrum of service challenges without predefined scenarios. It employs generative AI to formulate conversational replies based on reliable business data, guaranteeing efficient and precise solutions. The agent is operational around-the-clock across various channels, smoothly transitioning complex cases to human representatives as needed.

• Self-sufficient issue resolution
• Natural language processing capabilities
• Integration with Salesforce CRM information
• Continuous multi-channel availability
• Smooth transition to human representatives

• Automating standard customer inquiries
• Managing returns and refunds
• Supplying product details
• Conducting customer satisfaction assessments
• Referring complex problems to human representatives